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Terms of Service

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Welcome to Atgler. These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website, requesting a quote, purchasing services, or otherwise engaging with Atgler, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Services

Atgler provides services grouped into three areas:

Design & Build:

Care & Security:

Growth & Ads:

Atgler also provides Website Audits and Technical Consulting. Specific deliverables, timelines, and pricing for a custom project are set out in the individual proposal, agreement, or invoice for that project. Sections 8–15 below set out the specific terms that apply to each productized service.

2. Quotes & Project Scope

All quotations provided by Atgler are based on the agreed project scope. Changes requested after project approval may require additional fees, revised timelines, or a separate project agreement. Any work outside the agreed scope may be treated as a change request.

3. Client Responsibilities

Clients agree to:

Delays in providing required information may impact project timelines.

4. Payments

Unless otherwise agreed:

Atgler reserves the right to pause work until outstanding invoices are paid. All fees paid are non-refundable except as set out in the Refund & Cancellation Policy (Section 5) and the specific terms for each service in Sections 8–15.

5. Refund Policy

Refunds for Atgler’s one-time, fixed-fee services (Website Design, Redesign, E-Commerce Development, Hacked Site Repair, Site Update Service, Site Optimization Service, and Site & Email Migration) follow the same core principles: you get a full refund if work hasn’t started, or if Atgler misses its own stated turnaround for reasons within Atgler’s control; you don’t get a refund once work is completed and delivered, or where a delay was caused by you; cancelling mid-project gets a case-by-case partial refund for the undelivered portion.

Website Care & Maintenance and other monthly plans are covered separately in Section 9 (cancel anytime, effective at the end of the current billing period, no prorated refund for a partial month). Emergency Dev Hours is billed only for time actually spent and is addressed in Section 10.

For the complete policy, including the specific refund terms for each individual service, see our Refund & Cancellation Policy.

6. Intellectual Property

Upon full payment, clients own the final website content and approved deliverables created specifically for their project.

Atgler retains ownership of its internal frameworks, processes, methodologies, proprietary tools, and templates used across multiple projects.

Third-party software, themes, plugins, and licenses remain subject to their respective licensing agreements.

7. Third-Party Services

Projects may rely on third-party providers including hosting companies, domain registrars, payment gateways, analytics tools, advertising platforms, email providers, and plugin developers. Atgler is not responsible for outages, failures, policy changes, pricing changes, or service interruptions caused by third-party providers.

8. Website Design, Redesign & E-Commerce Development

Scope, page count, features, integrations, and the number of revision rounds included are set out in the individual project proposal. Work outside that scope is treated as a change request under Section 2.

Project timelines are estimates and depend on the client supplying content, feedback, and approvals on schedule; delays on the client’s side push delivery back accordingly.

Launch does not include ongoing updates, security monitoring, or backups — that coverage is provided separately under Website Care & Maintenance (Section 9).

For E-Commerce Development, Atgler configures payment gateways, shipping, and tax settings according to the client’s instructions. The client is responsible for verifying that tax, legal, and regulatory compliance for their specific jurisdiction and business is correctly configured before launch.

See the Refund & Cancellation Policy (Section 5) for how cancellations before or during a project are handled.

9. Website Care & Maintenance

Website Care & Maintenance is a month-to-month plan (Essential, Growth, or Priority) with no lock-in contract; clients may cancel at any time, effective at the end of the current billing period. Fees already paid for the current billing period are non-refundable; the general Refund Policy in Section 5 applies to Atgler’s one-time services and does not apply to this monthly plan.

Depending on the plan, coverage includes daily automated off-site backups with 30-day retention, core/plugin/theme updates, 24/7 uptime monitoring, and malware scanning. Specific inclusions for each tier are set out on the Website Care & Maintenance page.

Support response targets are: 48-hour response on Essential and Growth plans, and same-day response on Priority. These are targets for when we respond, not a guaranteed fix or resolution time — actual time to resolve an issue depends on its complexity.

Minor content edits included in a plan are fair-use and limited to the per-request time cap stated for that plan. Requests that require new design, new development, or exceed the plan’s monthly allotment are quoted and billed separately.

Maintenance plans do not include major redesigns, new functionality outside the plan’s scope, third-party licensing fees, or custom development not covered by the agreement.

If a site under an active Care plan is compromised, recovery is covered as part of the plan’s security scope, subject to the same guarantee limitations described for Hacked Site Repair in Section 11.

10. Emergency Dev Hours

Emergency Dev Hours is a pay-as-you-go service billed at an hourly rate, in one-hour increments, with a one-hour minimum per callout. There is no contract, retainer, or setup fee. Because billing only applies to time actually spent, the Refund Policy in Section 5 does not apply to this service — work already performed is billed and payable, and work not yet performed is simply never billed.

Atgler provides a time estimate before starting work. Client approval is required before work continues past that estimate; the client is billed only for time actually spent.

Atgler does not guarantee a fixed response time under this service. Urgent, revenue-blocking issues are prioritized on a best-effort basis by our team. Clients who need a guaranteed response window should use a Website Care plan with Priority-tier same-day response (Section 9) instead.

If an issue cannot be resolved within the estimated time, or falls outside what Atgler can reasonably fix (for example, a third-party platform outage), Atgler will advise the client on next steps; the client remains billed only for time actually spent.

11. Hacked Site Repair

Scope of work. Atgler manually removes malicious code from the site’s files and database, deletes unauthorized admin users, rotates all passwords and security keys, and rebuilds the WordPress core (and plugin/theme files, where required) from clean, verified sources. This is a manual security repair performed by our team, not an automated scan, and not a certification that every possible vulnerability has been found.

Access required. Atgler must be given full working access to the site — hosting/cPanel, WordPress admin, and/or FTP/SSH, whatever is available — before the stated turnaround clock begins. If the site uses a premium (paid) plugin or theme, Atgler requires the associated license file to safely reinstall, update, or fully secure it. Because Atgler did not originally build or maintain the site, we do not hold these files on record — the client is responsible for supplying them, and any time spent waiting on files requested from the client does not count against the plan’s stated turnaround.

Turnaround. Standard Repair: 48 hours. Priority Repair: 24 hours. Both are measured from the point Atgler has full working access as described above, not from the time of purchase.

Backups and your data. A backup of the site and database is taken before any changes are made, as a safety precaution. The repair itself is performed in place, file-by-file and table-by-table — Atgler does not wipe the site and restore it from an old snapshot. Your actual content, pages, products, and order history remain as they were, minus the malicious code that is removed.

30-day re-hack guarantee. If the same site is reinfected through the same vulnerability within 30 days of completion, Atgler will clean it again at no extra charge. This guarantee does not cover: new attack vectors unrelated to the original vulnerability, compromised third-party accounts or credentials, changes made to the site by the client or a third party after our work is complete, or data loss and damage that occurred before Atgler was engaged.

Refunds. Hacked Site Repair is a one-time fee per site. If the repair itself is completed but a premium plugin or theme license file you were asked to supply is still outstanding, the repair is considered delivered and is not refundable on that basis. If Atgler fails to complete the repair within the stated turnaround for reasons within its control, you’re entitled to a full refund. See the Refund & Cancellation Policy (Section 5) for the complete policy, including how cancellations before or during the repair are handled.

12. Site Update Service

Scope of work. Atgler updates WordPress core, plugins, theme, and PHP version (as applicable to the selected package) to their latest stable, compatible versions, and tests key pages and functionality afterward. The Site Update + DB Cleanup package additionally removes post revisions, transients, and spam, and optimizes database tables.

Backup and rollback. A full backup of files and database is taken before any update is applied. If an update causes a conflict, Atgler rolls the affected component back to its pre-update, working version rather than leaving the site broken or half-updated.

Access required. WordPress admin access is required to begin; hosting access is required where a staging copy is used to test updates first on larger or more complex sites.

What’s not included. This service updates existing software to current versions; it does not include new feature development, design changes, or fixing pre-existing bugs unrelated to the update itself. That work can be quoted separately or handled under Emergency Dev Hours (Section 10) or a custom proposal.

One-time vs. ongoing. Site Update Service is a one-time job. Recurring, scheduled updates are provided under Website Care & Maintenance plans (Section 9).

If a site is found to already be compromised once work begins, that work falls under Hacked Site Repair (Section 11) and is scoped and quoted separately from the update. See the Refund & Cancellation Policy (Section 5) for how cancellations are handled.

13. Site Optimization Service

Scope of work. Depending on the selected package, Atgler applies front-end performance work (image compression, lazy loading, CSS/JS minification, caching, render-blocking script cleanup) and/or database cleanup, Core Web Vitals tuning, and CDN configuration.

No fixed-outcome guarantee. Atgler does not guarantee a specific load-time reduction, PageSpeed score, or Core Web Vitals result. The actual improvement depends on the site’s starting condition, its hosting environment, and factors outside Atgler’s control, such as server response time or third-party scripts the client requires to remain active. A before-and-after report using real, timestamped test results is provided so the actual change is visible in writing.

Access required. Hosting and/or WordPress admin access is required to perform optimization work.

Visual and functional integrity. Optimization work is tested to confirm the site’s appearance and functionality are unchanged. If optimization visibly changes how the site looks or breaks a feature, Atgler resolves it as part of the service.

One-time vs. ongoing. Site Optimization Service is a one-time job. Ongoing performance monitoring is provided under Website Care & Maintenance plans (Section 9). See the Refund & Cancellation Policy (Section 5) for how cancellations are handled.

14. Site & Email Migration

Scope of work. Depending on the selected package, Atgler migrates the website and database, business email (mailboxes and existing mail history), or both, to a new host or provider, including a scheduled DNS cutover.

Access required. The client is responsible for providing accurate access credentials for both the source and destination host and/or email provider. Delays caused by missing, incorrect, or delayed credentials extend the project timeline and do not count against any estimate given.

Planned cutover process. The site is built and tested on the new host before DNS is switched. Once DNS is switched, there is a standard DNS propagation window — typically up to 24–48 hours, depending on the domain’s DNS settings — during which some visitors may briefly still reach the old server. This is normal DNS behavior outside Atgler’s control, not downtime caused by our work.

Approving the cutover. Atgler stages and tests the new site and/or mailboxes before going live and requires your sign-off before switching DNS. If you delay approving that staged environment, that time does not count against the project timeline, and the migration work completed up to that point is considered delivered and is not refundable on that basis — see the Refund & Cancellation Policy (Section 5).

Old hosting account. Atgler does not cancel the client’s old hosting or email account. The old host is kept active as a fallback until the client confirms the new setup is stable, after which cancelling the old account is the client’s responsibility, unless otherwise agreed in writing.

Email migration limits. Existing mail history is preserved wherever the source and destination providers’ supported migration tools allow it. Some legacy, proprietary, or heavily customized mail setups may have limitations outside Atgler’s control; any such limitation identified during the assessment step is communicated to the client before migration begins.

15. SEO Services & Google Ads Management

While Atgler follows industry best practices, we do not guarantee specific search rankings, traffic increases, lead volumes, conversion rates, or revenue growth. Search engine algorithms and advertising platforms are controlled by third parties and are subject to change without notice.

SEO work is performed in accordance with published search engine guidelines. Atgler does not use techniques designed to manipulate rankings in violation of a platform’s guidelines, and reserves the right to decline any request that would require doing so.

For Google Ads Management, advertising spend paid directly to the ad platform is separate from, and in addition to, Atgler’s management fee, unless a proposal states otherwise. Atgler manages campaigns within the client’s approved budget and the platform’s policies. Atgler is not responsible for ad account suspensions, ad disapprovals, or policy changes made by the advertising platform.

SEO and Google Ads Management are typically ongoing, monthly engagements; cancellation terms follow Section 9’s month-to-month structure unless a specific proposal states otherwise.

16. Limitation of Liability

To the maximum extent permitted by law, Atgler shall not be liable for lost profits, lost revenue, lost business opportunities, data loss, or any indirect or consequential damages. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

17. Termination

Either party may terminate services in accordance with the applicable service agreement. Atgler reserves the right to suspend or terminate services where payments remain overdue, a client engages in abusive conduct, illegal activity is suspected, or continued service would create unreasonable risk.

18. Governing Law

These Terms are governed by the laws of India, without regard to its conflict of law principles. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation before pursuing formal proceedings.

19. Contact Information

For questions regarding these Terms:

Atgler
Website: atgler.com
Email: support@atgler.com